Gaya APA

Franz, P., Kirchmer, M. (2012). Value - Driven Business Process Management : The Value - Switch for Lasting Competitive Advantage . New York: McGraw-Hill,.

Gaya MLA

Franz, Peter., Kirchmer, Mathias. "Value - Driven Business Process Management : The Value - Switch for Lasting Competitive Advantage". New York: McGraw-Hill,, 2012. Text.